Some consumers have complained that efax makes it difficult to cancel after signing up for the efax free trial, and have been billed for monthly efax service, despite cancelling, or attempting to cancel.
Questions About Efax
Does efax intentionally make it difficult to cancel their service? Does efax continue to charge consumers and small businesses even though they have requested that the service and billing be discontinued? Is the efax free trial essentially a scam that results in overbilling or bogus charges to credit cards?
Why is it so Hard to Cancel an efax Free 30 Day Trial?
Complaints About efax
The Internet is littered with complaints about efax billing practices:
Ripoffreport (92 complaints)
- “I signed up for one month of e fax service….just discovered they have been billing me $13 per month since then. I did NOT agree to anything more than one month of service“
- “I called the efax company to close my account…they said the account is closed but they still take $16.95 every month. I emailed them again and again but no reply.”
- “Do not open an efax account. This is a totally immoral company that hopes you wont notice the charges on your account.”