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Balise Toyota settles service department mispricing class action — $87,000 settlement to consumers

July 30, 2014 – This case has settled, resulting in a favorable settlement for class members and a cy pres distribution to a charity.
Court Documents
  1. Class Action Complaint (pdf)
  2. Class Notice (pdf)
  3. Order for Notice and Hearing (pdf)
  4. Settlement Agreement (pdf)
  5. Final Judgment (pdf)
AS A CUSTOMER OF BTLS, INC. d/b/a BALISE TOYOTA YOU MAY BE ENTITLED TO BENEFITS UNDER A CLASS ACTION SETTLEMENT. READ THIS NOTICE CAREFULLY. The Massachusetts Superior Court for Suffolk County authorized this notice. This is not a solicitation from a lawyer. You are not being sued. YOU MAY RECEIVE A DISCOUNT COUPON FROM THIS SETTLEMENT.
 A class action lawsuit by a service customer against BTLS, Inc. d/b/a Balise Toyota (“Balise Toyota”) has been settled for $87,500.  Plaintiff alleges that Balise Toyota charged 4,269 customers more than the advertised price (an “Overcharge”) for a variety of services including oil changes, tire rotations, and brake work at its dealership and service center located at 1399 Riverdale Street, West Springfield, Massachusetts (the “West Springfield Location”). Plaintiff sought as damages the amount of the Overcharge and statutory damages under Massachusetts General Law Chapter 93A on her own behalf and on behalf of the purported class of similarly situated customers (the “Class”). Balise Toyota contends that any Overcharge was inadvertent and the result of a coding error in its billing software. Despite their differences, Plaintiff and Balise Toyota have entered into a Settlement Agreement to compromise the claims that plaintiffs have asserted against Balise Toyota.  Under the proposed Settlement Agreement, approximately 4,269 customers will share net settlement proceeds of approximately $55,000 worth of $15.00 coupons (the “Coupon”), redeemable for a discount on any product or service sold by Balise Toyota at the West Springfield Location.  The $15.00 Coupon(s) you receive will average more than 15 times the size of each of your calculated Overcharge, as the vast majority of all Overcharges were under $1.00.  You do not need to do anything to get your Coupon(s). If the Settlement Agreement is approved by the Court, you will automatically receive one Coupon for each Overcharge transaction with Balise Toyota. The Coupon(s) will be sent to the same address as this notice….

Why did I get this notice?

According to records maintained by Balise Toyota, you were overcharged by Balise Toyota for an automotive service or parts purchase at its West Springfield Location. This notice concerns the settlement of a class action lawsuit that challenges the manner in which Balise Toyota advertised and charged for these services and purchases. The case has been settled, and the Court has ordered that you be sent this Notice, because you have a right to know your options before the Court decides whether to approve the settlement. This Notice explains the lawsuit, the settlement, your legal rights, what benefits are available, who is eligible for them, and how to get them….

….the rest of this notice: pdf) —————————————————–
 May 29, 2014 – the Leonard Law Office and co-counsel filed a class action complaint (pdf) against BTLS, Inc. d/b/a Balise Toyota.
  • This case seeks compensation for Balise Toyota’s alleged systematic mispricing of goods and services received by its service customers at the Balise Toyota at 1399 Riverdale Street, West Springfield, Massachusetts.
  • The complaint alleges that rates listed on signage and pricing literature at the Balise Toyota service department were lower than amounts consumers were actually charged.
* If you have been affected by pricing issues at any Balise location in Massachusetts, you are welcome to contact us. 

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