Complaints about Fusion Pro single component grout

Class Action Investigation

There are many complaints about Fusion Pro single component grout on the internet. If you used this product and found it was not worth the steep price tag because it did not live up to the “Unsurpassed Performance” or “Easy to Spread and Clean” claims, you are welcome to contact this office regarding a potential false advertising class action.

Does Fusion Pro single component grout live up to product claims?

If you are like me, saving time and achieving good results is important when doing home improvement projects. And I’m usually willing to try out the latest and greatest products that appear in hardware stores.  Recently, rather than buying a bag of tried-and-true powdered grout, I decided to give pre-mixed grout a chance on a bathroom remodeling project – with regrettable consequences.

Why try pre-mixed grout? I have used ordinary grout over the years. It comes in a large sack that tends to leave dust behind on the back seat of the car. You must pour the powdered grout into a bucket (which creates dust) and mix it with water.  If you mix up too much grout, you have to throw out what you don’t use. If you mix up too little grout for the section of tile you want to work on, you have to go back and mix up more. The process is messy and takes time. If a pre-mixed product allows you to skip a step, and if it works just as well (or better) why not try it?

So, when I saw the pre-mixed grout product called Fusion Pro single component grout on the shelf of my local Home Depot, I was curious. Skeptical (but willing to be convinced) I took a look at the product claims on the Fusion Pro single component grout packaging and considered each one carefully.

The specific claims on the manufacturer’s website and the product packaging are:

  • Ready-To-Use
  • Never Needs Sealing
  • Unsurpassed Performance
  • Easy to Spread and Clean

“Ready to use” was a big part of the appeal. All I would have to do was pry off the lid and get straight to spreading grout with my trusty grout float. “Never needs sealing” sounded like another great way to save time (and money because buying grout sealer wouldn’t be necessary).   The last two claims overcame my biggest worry – that a potential shortcut would instead require having to spend more time redoing a job because of an inferior outcome.  I was willing to believe that the product’s “unsurpassed performance” and “easy to spread and clean” claims are truthful.

High cost of Fusion Pro Single component grout

Finally, there was the price tag to consider. $50.00 for a one-gallon tub of Fusion Pro single component grout (half of what I would need for the whole bathroom floor) versus $15.00 for a twenty-five-pound bag (more than enough for the whole job) is a big price difference. Believing the “unsurpassed performance” claim, I decided to pay the steep price for this new all-in one grout product.

Messy and time-consuming clean up process

First, I always read every word on the label, and read the instructions at least twice. After getting all the right supplies ready, I went to work. After about five minutes, I knew buying Fusion Pro grout was a mistake. As the instructions directed, I grouted a small area of about one foot by two feet. Of the countless tiling projects over the years, I have never had more trouble with the cleanup portion of the grout application process than with Fusion Pro grout! Imagine cleaning up excess grout that seems to contain a large amount of white latex paint mixed into the product. The “artic white” Fusion Pro grout rapidly dried and stuck on to the surface of the tiles. In order to clean off the tiles, I had to work fast and apply extra pressure with a damp sponge. This scrubbing effect caused grout from in between the tiles to come up, leaving behind an overall shallower layer of grout. And more grout coming up meant more mess. It took five grout sponges, two microfiber cloths, and two buckets of fresh water to clean up the white pigment that came out of the grout from only a small section.  The most irritating part of the cleanup process was having to literally scrub the paint-like grout residue off the tiles within only minutes of application.  “Easy to spread and clean?”  It was easy to spread, but a disaster to clean.  Annoyed that the required cleanup work took far longer than it would have with traditional grout, I was at least expecting an excellent result after the grout dried.

Pinholes in dried grout

However, after waiting a day for the test section to dry, I noticed pinhole openings between the tiles where they met at four corners. Using Fusion Pro single component grout resulted in a completely unsatisfactory outcome. Grout that shrinks when it dries and leaves even small openings in a bathroom floor is a disaster waiting to happen. Any space that allows water to get in will eventually result in subfloor rot, total project failure, and thousands of dollars in damage.

When I went back to grouting, I tried spreading the grout in even smaller sections at a time, working the grout back and forth with the grout float with heavy downward pressure until the grout “bounced back” and raised up above the tile afterward. Then, I went through the arduous cleanup process, careful to use as little water in the sponges as possible. Each time I grouted a different section with Fusion Pro single component grout, no matter how careful, thorough, or how hard I pushed down to force in as much grout as possible, the pinhole problem showed up after the grout dried. To rule out the possibility that the first batch was defective or had been ruined by improper storage before I purchased it, I finished the job with an additional gallon of Fusion Pro single component grout.   So, it took two gallons of pre-mixed grout (with a total cost of $100.00) and about ten hours of application and cleanup time to grout a small bathroom floor. Unfortunately, the entire job still needed to be fixed/done over due to the countless pinholes that appeared between tiles and ruined the overall outcome.

Difficult cleanup + pinholes = false advertising?

This is where the “unsurpassed performance” claim proved demonstrably false. I knew that the only way to fix the product’s failure would be to either go back and fill in each pinhole with more grout one by one – or apply a second layer of grout to the entire bathroom floor. I tried both approaches and ultimately went with the latter. The powdered grout was easy to mix, went on better, faster, and took about one third of the time to clean up, and gave a better overall result.  The best part about using traditional grout was that about twenty minutes after application, it firmed up and I could simply clean up the excess with a sponge. The terrible paint-like mess that made the Fusion Pro single component product such a disaster to work with was avoided, and the pinholes did not come back.

Another irritating and costly part of using Fusion Pro single component grout is that it ruined the clothes I was wearing. I figured that since it was just grout, the targe white marks from the grout’s colorant (almost exactly like paint) would come out in the wash. Instead, my favorite shorts and a pair of jeans are ruined.

Complaints on about Fusion Pro single component grout

“Soupy Garbage !
The worst grout I’ve ever used! I’ve had chicken soups that were less watery. This stuff is horrible to use, messy, watery, sets too quickly and really useless for doing walls. Should be removed off the shelves because it’s that bad!”

“Complete Trash
My contractor used this grout for the first time on our shower project. The cost was less than a grout with sealant sold separately so it seemed like a value. It isn’t. It erodes, cracks, and doesn’t get the job done for our shower. Now we’re going to have to end up tearing out the shower floor and seeing how much water has gotten underneath from the grout failing. And all the grout in the other areas is cracking too and needs to be replaced. So far all Custom has done is given my contractor the runaround and refused to cover anything. Guess who gets to pay the bill? ME.”

“”Hate” isnt too strong a word
As a DIYer who has tiled for years. I do not recommend this product. maybe Pros like it but for twice the money, it’s twice the work, at least. It recommends you buy a grout release to put on your tile before using. It says to wipe immediately, do not ket the haze dry. it says use three sponges and a microfiber towel to wipe it.i had to use the three sponges and 3 kitchen towels inbetween, then 2 microfiber towels, which keant double the clean up. in doing so, the grout is uneven and I have had to come back the next day to fill in. Today, I tried to fill in as i went, which meant more vlean up. i bought the pewter but in my light grat tiles, it looks lite gray. so, twice the money, twice the work, at least. in the photo, it’s uneven and half as dark as it should be. excuse the spelling errors, please, zi cannot see or edit this review on my phone.”

Information about the Manufacturer

Custom Building Products
7711 Center Ave., Suite 500
Huntington Beach, California 92647

1 Comment

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One response to “Complaints about Fusion Pro single component grout

  1. Roger B.

    Where do I start? the incredible mess? the pinhole cracks? the job the job that had to be completely done over? the hundreds of dollars I spent on this fusionpro single component crap grout only to find out the old stuff works way better? If you see this on the shelves, run away!