Have you received Junk Faxes from Crystal Training?

August 2017

To report junk faxes from Crystal Training — or more importantly — to provide information about the company and those who operate it, please contact the U.S. Government Agency known as the Federal Communications Commission, or FCC.

You have three options for asking for the FCC’s help in putting a stop to Crystal Training’s junk faxes:

  • File a complaint online
  • By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275
  • By mail (please include your name, address, contact information and as much detail about your complaint as possible):

Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554

Another U.S. Government Agency with jurisdiction over junk faxes, robocalls, and violations of the Telephone Consumer Protection Act is the Federal Trade Commission. (FTC). The FTC provides an easy process for making complaints via their website.


July 2017

Someone from Crystal Training really wanted this site to remove references to another company with a very similar name, going so far as claiming to be a D/B/A of a real Florida business by a different name, and represented by a real Florida attorney.

Part of the email thread is below (from “Justin Lee” – “justin@crystaltrainingsource.com”)

“We absolutely train Nationwide and Canada since they are within reach.

I would respectfully request that you remove our site www.CrystalTrainingSource.com  and simply indicate that Crystal Training from Canada and Crystal Training Source from Jacksonville, Florida are in fact not affiliated.”

It turns out that Florida attorney has never heard of Justin Lee.





A consumer recently complained about receiving a junk fax from Crystal Training (pdf here). The Crystal Training fax from (307) 200-3919 said:


Crystal Training
2981 Ford St. Ext., Unit #333 Ogdensburg, NY 13669
Phone: 1-800-535-8176 Fax: 1-800-455-7012

Dear Owner/Manager,

We would like to take a moment of your valuable time to tell you about our upcoming QuickBooks, Sage 50 (formerly Peachtree Accounting) and Excel training in your area. Our company provides training classes in many cities coast-to-coast.

The classes run from 9:00 am to 4:30 pm, with 30 minute lunch break.  Every student is provided with a notebook computer for use during the class.  Registration cost for any single class is $259 or save 10% with any two or more classes at $229 each. We accept Visa, MasterCard, and Paypal.

Boston: Embassy Suites Boston, 207 Porter Street, Boston MA

For full details, including course topic outlines, please visit our website, at http://www.crystal-training.net or call us at 1-800-535-8176.

Best regards,

Crystal Training
Phone: 1-800-535-8176 Fax: 1-800-455-7012
Live operators: Monday – Friday from 8AM EST to 7PM EST/5AM PST to 4PM PST
web: http://www.crystal-training.net  Email: Info@crystal-training.net

*           *           *

Who is really behind these faxes?

The address given on the Crystal Training faxes in New York is a “mail drop”;  2981 Ford St. Ext. Ogdensburg NY 13669 is a UPS store (See http://ogdensburg-ny-2946.theupsstorelocal.com/) and “Suite #3333” is just a mail box within that UPS store.

Zoominfo.com reports the following information as of 8/8/16 at http://www.zoominfo.com/p/Rudolf-Galan/1752047586

Rudolf Galan
Manager and Co-owner
Crystal Training
85033-1250 Main Street
Stittsville, Ontario k2s 1×6
HQ Phone: (800) 535-8176

Linkedin reports the following information as of 8/8/16 at https://ca.linkedin.com/in/rudolf-galan-a3240017

Rudolf Galan
Manager at Crystal Training
Ottawa, Canada Area
Crystal Consulting
August 2010 – Present (6 years 1 month)

WHOIS results on the crystal-training.net domain name offers few clues:

Registrar: REBEL.CA CORP.
Sponsoring Registrar IANA ID: 735
Whois Server: whois.domainsatcost.ca
Referral URL: http://www.DomainsAtCost.ca
Updated Date: 25-may-2016
Creation Date: 25-may-2013
Expiration Date: 25-may-2017



Filed under Uncategorized

26 responses to “Have you received Junk Faxes from Crystal Training?

  1. Robert

    I got one of these emails from Crystal. I have blocked their number. I wish I really could get $500 to $1500 per fax from them.

  2. Jerry

    I just received the same fax, exactly as shown on this page. Very annoying. I have no interest in their “training” or any other product or service they offer, and have no idea how they got my business fax number.

  3. private

    Yep, just got one this morning. Reported to FCC

  4. Teresa Faught

    I have received two faxes from them, one dated 8/20/2014 & the other one dated 9/3/2014. I have no clue how they got a hold of my fax number. I reported both of them to the FCC.

  5. Jerry

    I just received another fax from Crystal Training. It is identical to the one I received on 08/19. They are trying to push their upcoming bogus QuickBooks training seminar in Portland, OR. Very annoying unsolicited advertising, with no apparent way to be removed from their fax list.

  6. We just received one (identical to above) for training in Eugene, OR. I am interested in sending an employee, but see that perhaps the company is not legit?

  7. Jerry

    I received another fax from Crystal Training. This time, the letter was formatted differently, but contained the same basic information. They are soliciting “upcoming QuickBooks training classes” in Salem and Eugene, Oregon.

  8. Rainbow

    I have countless faxes from this company. My faxes were identical expect the location. It specified the seminars in the Syracuse NY area. I have no idea how they got my office fax number and I cant stress how many times I have had to wait for other faxes just so this one can come through. I just throw them away but they just keep coming.

  9. Eric

    They appear to be related to:

    Crystal Bookkeeping
    85033-1250 Main Street
    Stittsville, Ontario Canada
    Phone: 613-322-8139
    Fax: 613-800-1188

  10. Eric

    [deleted] may be the owner of Crystal Training and Crystal Bookkeeping

  11. Peter

    Could we start a class action suit against them?

  12. Hoser Police to stop junk fax hosers

    (613) [deleted] P[deleted] and A[deleted] G[deleted] – they are the owners of this company and this is their home telephone number at the business address which is an apartment in Ottowa, ONT Canada. Please fax this number at all hours and list it as the contact point for these junk faxes. It is the home telephone of the owners and I’m sure they will love getting junk fax calls at all hours; just as much as we enjoy getting their unsolicited junk faxes!

    • Just now tried this number, and got someone’s landline. Any other thoughts?

    • Peter Galan

      Well, before you publish any information, verify it, because you might get into the similar troubles. So, my name is Peter Galan and my tel. number is indeed (613)738-[deleted], but I have absolutely no connection with the mentioned company. However, since your false information has been here published, we are getting a lot of weird (fax) calls. So, if you do not remove immediately your false information from this web-site, I will seek other ways to compel you to do so.
      Have a nice day!

    • Dear Hoser Police — you left a couple of names and a phone number in a comment. Can I ask the source of your information for the alleged owners of crystal training? I received a very angry email from someone stating that the information was incorrect, so I deleted the name and phone number. In other words, how did you know (or think you know) the names and numbers?

  13. Teresa Faught

    They have a fax removal web-site that might or might not be legit? http://removecrystaltraining.com/
    I received faxes from them back in 2014, I reported them to the FCC & have not gotten anything from them since.

    • That removal site might work, or could be a way to collect real fax numbers to resell. It sure would be interesting to find out who is really behind these faxes. They go to great lengths to hide their true identity and physical address.

  14. Dean

    I got a similar fax on Sept. 8 2016, but without the Sage 50/Peachtree course, and not accepting PayPal, for sessions in Revere MA on Oct 3-6 2016

  15. Junkfax Hater

    I just got a junk fax from them advertising classes in Bakersfield. Caller-ID and fax header origin number of 307-212-6746 with phone of 1-800-535-8176 and fax of 1-800-455-7012 in body of fax.

  16. Still at it. We just got one 2-17-2017 for a class in Indianapolis.

  17. Accountant

    If you are still interested in this case, the sender of the fax is someone in our community and I can get you their contact information.

  18. dear Accountant, I would rather you report this information the FCC. I have updated the post to include how to do that. Thank You.

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