Are you happy with your Massachusetts energy company? Is there enough competition in the Massachusetts energy market? How many options are there to comparison shop for electricity or heating fuel?
National Grid provides electricity and gas to a large number of Massachusetts homes and businesses.
Nstar also provides electricity and gas to many customers in Massachusetts. According to the NSTAR website, “For more than 100 years, NSTAR Electric and Gas has been delivering safe and reliable electricity and natural gas to customers in Eastern, Central and Southeastern Massachusetts. Nstar transmits and delivers electricity to 1.1 million electric customers in 81 communities and nearly 300,000 gas customers in 51 communities. NSTAR is an operating company of Northeast Utilities.”
Nstar has been the defendant in at least one class action lawsuit. For example, the Providence Business News reported that Nstar agreed to pay $1.4 million to settle a class action lawsuit which alleged the company overcharged customers who had moved to new addresses.
In 2011, the Attorney General’s Office recommended that Nstar be fined $5,675,000, for how it “prepared for and handled the damaged and resulting power outages caused by Tropical Storm Irene.”
After the dramatic May 2012 Nstar transformer fire that plunged much of the city of Boston into darkness, some questioned whether the accident released dangerous pollutants. Later, it was determined that the heavy black smoke put off by the conflagration was not toxic. The best images of that incident are at Universal Hub, “Transformer explodes, fire rages, Back Bay goes dark,” here.
Nstar supports multiple forms of “E-billing,” allowing customers to pay their bill online with a credit card or checking account, and even via text message “through a partnership with Western Union.”
Nstar repair trucks are a common sight throughout the Commonwealth of Massachusetts. When storms cause tree limbs to snap, power lines must be repaired by Nstar crews. Utility poles knocked down by cars, and flooded underground-fed electricity systems that feed some municipalities are other common situations requiring Nstar crews to be sent out to restore power. Nstar provides an online tool to report a power outage here.
What do you think of Nstar?