Class action lawsuits filed against Charter, Comcast for response to recent service outages in Western Massachusetts

By Patrick Johnson, The Republican

“…Lawyer Jeffrey S. Morneau of the Springfield firm Connor Morneau & Olin, filed two separate class action suits against the area’s two major cable companies.

At issue, Morneau said, is the way the two companies require customers to apply for refunds for lost service. He said the companies should automatically credit customers for lost service, rather than “making them jump through hoops to get it….” Read the rest of the story here.

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